Technology Support | Guide for Employees and New Hires

Owned by Savannah Swanson
Last updated: Sept 20, 2022
5 min read

Welcome to Minneapolis College!

Online questions, service requests or incidents can be reported anytime at technology.minneapolis.edu

Walk-in and Phone Support

Technology Support Phone
612-659-6600

Hours of Operation

Monday - Friday 8:00 a.m. - 4:00 p.m.

Location T3302

Hours of operation page

StarID Information

What is a StarID?

The StarID is a username that replaces many login IDs with one ID, one password, everywhere. Once you activate it, you can use your StarID and password anywhere that accepts StarID. Instead of a separate login at each college or university, you can use the same StarID across Minnesota State. Change your password in one place — starid.minnstate.edu — and it will change everywhere.

The StarID is two letters, four numbers, and two letters, e.g. "ab1234cd".

StarID Self Service Website

starid.minnstate.edu

  • The StarID website is a self service website. IT cannot reset passwords for you.

  • Use this site to reset your StarID password, find out what your StarID is and set your primary email and preferred StarID notification email.

Facts about your StarID

  • Your StarID password will expire and need to be reset every 180 days (6 months).

  • A reminder email will be send out 21 days, 14 days and 7 days in advance to your preferred notification email. 

  • Your StarID password is the same password for your college email but a password reset can take up to 4 hours to work with your email.

  • Your StarID password is also your college password.

StarID Help

College Email | Microsoft 365 Log In

  1. Go to outlook.office.com 

  2. Username:  StarID@minnstate.edu (this is not your email address)

  3. Password: StarID password

  4. Authenticate log in using MFA

Email Address format:  firstname.lastname@minneapolis.edu or firstname.lastname.2@minneapolis.edu (you cannot use this to sign-in to your account)

View your email address at -  myaccount.microsoft.com

If you are unable to log in, try resetting your StarID password on the StarID Self Service site. It can take up to 4 hours for a password change to work with your email.

You cannot reset your email password on the Microsoft page. You must use StarID Self Service.

Office 365 Suite - Word, Excel, PowerPoint, OneDrive, Teams, OneNote

Office 365 has a cloud platform where you can access Office apps online in a browser.

Employees may also install the Office Suite on up to 5 personal devices.

Get Office 365

  1. Go to office.com

  2. Sign in using your StarID@minnstate.edu and your StarID password.

  3. Click Install Office located in the top right corner.

  4. If using a mobile device install the Office Apps from the app store.

Additional Info

Document and File Storage - OneDrive

OneDrive is personal cloud storage with 1TB of space and be accessed anywhere with internet and a browser. OneDrive automatically saves your documents as you work on them in the Cloud. 

You can also sync your files to a school computer or your own computer. Sign into OneDrive to store documents created on campus machines to your OneDrive account.

Sign into OneDrive
Username: StarID@minnstate.edu
Password: StarID password

How to Guides

Never store files, folders, or documents on the campus desktop machines or anywhere else on campus computer local hard drives. Information Technology Services does not support lost documents stored on the desktop or computer hard drive. 

Phone | Configuring the UC Client | Soft Phone and Voicemail Setup

Minneapolis College uses softphone software called the UC Client instead of having physical phones. This means your phone line is set up through software installed on your PC. Voicemails are set up to send an audio attachment to your college email. Every new employee needing to use the UC Client should be deployed a new headset.

Instructions on setting up your phone software.

Instructions on placing a call using the UC Client.

Mac users are not able to use the UC Client and are deployed physical phones or can use Zoom calling to place calls.

Instructions for voicemail setup on a physical phone.

WiFi for personal devices

Connect to the network called eduroam on your personal devices. Your campus issued computer should connect automatically to the network when you are on campus.

Sign into eduroam
Username: StarID@minnstate.edu
Password: StarID password

How to guide on signing into the campus WiFi

Guest WiFi
Hosting a guest on campus? Use the MPLS Guest network - Instructions on connecting to the guest WiFi

Zoom - Virtual meetings, audio and video conferencing

Zoom is a cloud based video conferencing platform. Some of the features of Zoom are audio calling, video calling, screen sharing, host meetings, join meetings, record sessions and create breakout rooms.

Log in at https://minnstate.zoom.us or download Zoom on a personal device.

Sign into Zoom
Username: StarID@minnstate.edu
Password: StarID password

Microsoft Teams - Virtual meetings, instant messaging, audio and video conferencing

Sign into Teams
Username: StarID@minnstate.edu
Password: StarID password

Campus Computers

Login using your StarID and StarID password. Only current employees can log into campus computers.

If you are unable to log into a campus machine, try resetting your StarID password at starid.minnstate.edu from your personal mobile device.

Teleworking or working remotely off campus

In order to connect to many resources while working on your campus laptop offsite you will need to connect to the colleges Virtual Private Network (VPN).

Connecting to the VPN

Instruction on installing the Cisco AnyConnect VPN client

Connect using remote.minneapolis.edu

Log in using your StarID and StarID password

Minneapolis College Connect \ SharePoint

SharePoint is a cloud based collaborative environment where departments can create private or public sites and pages to store and share documents, post information and more. Minneapolis College Connect Announcements are posted by employees and sent out from a queue each weekday at 6 am. It is the collages official form of communication to the employees on campus. 

Currently only employees and student employees have access to SharePoint. 

Access SharePoint to post MPLS Connect Announcements

MPLS Connect Resources and Services - Department SharePoint sites

Printing

Release print jobs from any campus computer to a public printer accessible to students or use mobile print to print from any devices using your student email.

Black and white prints cost 10 cents per side and color prints cost 25 cents per side. Students receive a $100 credit at the start of Fall and Spring Semester and must add their own printing funds after the credit reaches $0.

 

D2L - D2L Brightspace

D2L is the College’s learning management system.

Login at minneapolis.learn.minnstate.edu

Username: StarID

Password: StarID password

D2L Documentation:

Employees can find more information about D2L on the MPLS Connect Technology Services SharePoint page

Digital Learning Program - Laptops and Internet for eligible students

Minneapolis College offers free internet and a checkout laptop to eligible students. For more information about eligibility requirements and how to request a laptop, please visit the Digital Learning Program page. 

Visit the DLP FAQs page.

Additional resources and online tutorials

College Policies

Acceptable Use Policies

College Policies

https://minneapolis.edu/about-us/policies