Phone | Troubleshooting the UC Client Softphone

Owned by Savannah Swanson
Last updated: Mar 09, 2023 by Joe Swenson
2 min read

If you are signing in and using the UC Client for the first time - use this knowledge article on Configuring the UC Client. 

1. Fully Exit the UC Client and re-launch.

If working remotely, fully Exit the UC Client, connect to the Cisco AnyConnect VPN and then re-launch the UC Client after you are successfully connected to the VPN. 

Note: simply using the X button in the top right corner only minimizes the application, it does not fully exit the system. 

Fully Exit the UC Client after you are signed in
Click on your name in the top left and click Exit at the bottom. 

Fully Exit the UC Client when you are not signed in

In the task bar next to the date and time, show hidden icons and right click on the UC Client icon and Exit. 

2. Check Settings and go to the Soft Media Phone Tab. 

Check the audio is using the correct audio device such as a Logitech or Jabra headset and that the number is Active. 

 

Connection Issues

If you are experiencing intermittent connection issues, there are a couple things you can look at. 

  1. Check your internet connection speed using a speed check website. 
    Here are a couple popular internet speed check webites.
    Generally, you need at least 25 mbps to have a stable phone connection. 

  2. If possible, directly connect your docking station to the ethernet, it has a more stable and faster connection. 

  3. If using WiFi and it's possible, move your laptop closer to your Wireless Router.

  4. Reboot your modem and wireless router.

  5. Reduce how many applications and tabs you have open while using the UC Client.