Technology Support | Managing Submitted Requests
Browse service requests or report an incident on the technology.minneapolis.edu page.
After you have logged into Jira you can review and manage your submitted requests.
Instructions for viewing and managing submitted requests
Click View Open Requests from the Technology Support page.
You can also click in View request in the confirmation email sent to your college email
Once you are logged into the customer portal you can view submitted tickets by clicking on Requests in the top right corner.
Click on Status to view Open or Closed requests
Click on a ticket to open it and view ticket activity or add a comment.
Include someone else on your submitted request.
On the right side of the ticket in the portal, share your ticket with someone else by clicking the + Share.
Note: Requests can only be shared with Minneapolis College email addresses.
Notifications to the customer:
Customers receive notifications to their college email when certain actions happen to a ticket.
When customers create requests in the portal or send an email to your email channel, your service project sends a confirmation that their request was received.
When a comment that is visible to your customers is added or edited to the request/issue, your service project sends all the customers involved on the request a notification.
When a request is moved into a Resolved status, your service project notifies all people involved.
When a request is moved out of a Resolved status, your service project notifies all people involved.
When participants are added to a request, your service project notifies the new participants.
When a request transitions to a status that is visible to the customer, your service project notifies the customers involved.
This is an example of a ticket creation confirmation email. You can click View request to open the ticket in the customer portal or reply to the email. Make sure you leave the subject line as is.
You can turn off notifications for a request by clicking the Turn off this request's notifications. You will no longer receive email updates but can view activity through the customer portal.
When a technician replies to a submitted request the status will change to Waiting on customer. If there is no response within 5 days, the ticket will automatically change the status to Resolved.
Jira Mobile App - Jira Cloud by Atlassian
Want Jira on the go? Install the Jira app on your mobile device.
Have Jira text you the app link: https://www.atlassian.com/software/jira/mobile-app
Google Play Store - https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core
Apple - https://apps.apple.com/us/app/jira-cloud-by-atlassian/id1006972087