Phone | Configuring the UC Client | Softphone and Voicemail Setup

If you are using the UC Client for the first time you will need to sign in, configure your settings and set up your voicemail. Once you have everything configured correctly your UC Client should auto launch moving forward. 

If you are working remotely you will need to be connected to the VPN for the UC Client to work. 

Voicemails should appear as an email with an attachment in your college email. Double click the attachment and it will play using VLC media player.

If you delete the voicemail from your phone, UC Client or email it will remove it everywhere.

If you are using a physical phone, the UC Client will not work on your PC. View phone instructions for using a physical phone. 

Initializing the UC Client for the first time

1. Launch the UC Client from the desktop
   
   
   

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2. Log in using your StarID and StarID password
   
   
   

   Open

   

   
   
   Advanced Settings: These should auto populate (try a reboot if they do not)
   Configuration URL: http://camel1
   Server: MCTC
   SMTP Configuration: Default
   
   
   

3. Click on Settings
   
   
   

   
   
   

   
   
   

4. Go to the Software Media Phone Tab

   1. Set your audio to Logitech Headset

   2. Click the Active radio button and click Save.
      
      
      
      

      
      
      

5. Plug in your headset and choose Audio: Microphone (Logitech USB Headset)
   
   
   

   
   
   

6. Make sure to select the radio button to ensure your number is Active and click Save
   
   
   

   
   
   
   

   
   
   

7. When your phone is configured correctly you will see a green check mark in the top of the UC Client. 
   You are ready to make/receive calls.
   
   
   

   
   
   

8. To make an internal call to a campus line search by name or dial the 4-digit ext.
   
   
   

   
   or
   
   
   

   
   
   

9. To dial a local external number dial 9 in front of the phone number. (there is an issue with some local numbers, please contact IT if you cannot dial out on a local area code number). You can use dashes or no dashes. 
   
   
   

   
   
   

   
   
   

10. To dial long distance you will need long distance enabled on your phone number. If you do not currently have this please contact Technology Support.
    Dial 91 + Phone Number
    
    
    

     

Set up voicemail, record your name and greeting. 

Please note: Your voicemail should be set up to send the voicemail as an attachment to your email and you can listen to your voicemail through VLC Media Player. This is the same for department lines. If you are not receiving your voicemail in your email. Please contact Technology Support.

1. Click the voicemail icon or dial 6400 and click the blue dial pad to enter in the numbers. Use the dial pad or click in the white text box to use the keyboard.
   
   
   

   
   
   

   
   
   

   
   
   

2. Enter the default pin number 0000
   
   
   

3. Follow the prompts to record your name and greeting. 
   
   
   

4. Use the voicemail icon or dial 6400 and enter your pin number to access your voicemail after setting it up. 
   
   
   

5. To access your voicemail from another phone or department line dial 6400 or 612-659-6400 from an external phone, then press # to access the voicemail system. Enter your 4 digit extension and your pin number.

Voicemail phone commands

Forward the message 2 

Delete message press 4

Save a message press 5

Review or repeat a message 6

Skip message press 7

Reply to a message 8

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