Technology Support | Guide for Students
- 1 Welcome to Minneapolis College!
- 2 Services Technology Support Provides to Students
- 3 StarID Information
- 4 Navigate
- 5 College Email | Microsoft 365 Log In
- 6 D2L Brightspace
- 7 Document and File Storage - OneDrive
- 8 WiFi on campus for personal devices
- 9 Zoom - Virtual meetings, audio and video conferencing
- 10 Microsoft Teams - Virtual meetings, instant messaging, audio and video conferencing
- 11 Campus Computers
- 12 Printing
- 13 Additional resources and online tutorials
- 14 College Policies
Welcome to Minneapolis College!
Online questions, service requests or incidents can be reported anytime at technology.minneapolis.edu
Online Support
Submit an online request or question anytime at technology.minneapolis.edu
Self Service and How To Guides
Walk-in and Phone Support
Technology Support Phone
612-659-6600
Hours of Operation
Monday - Friday 8:00 a.m. - 4:00 p.m.
Location T3302
Services Technology Support Provides to Students
The Information Technology Services Department provides technical support for Staff, Faculty and Students.
For help on navigating and using software and applications, please schedule and appointment through Navigate.
ITS cannot physically work on personal devices but can assist with the following services if you are experiencing technical issues.
StarID password assistance
WiFi connection
Microsoft 365 applications and installs
Printing
Student email
Zoom
D2L
StarID Information
What is a StarID?
The StarID is a username that replaces many login IDs with one ID, one password, everywhere. Once you activate it, you can use your StarID and password anywhere that accepts StarID. Instead of a separate login at each college or university, you can use the same StarID across Minnesota State. Change your password in one place — starid.minnstate.edu — and it will change everywhere.
The StarID format is always two letters, four numbers, and two letters, e.g. "ab1234cd".
StarID Self Service Website
The StarID Self Service website is place to reset your StarID password, look up your StarID and set your primary email if you multiple emails from different Minnesota State Colleges and Universities.
IT cannot reset passwords for you, but please contact us if you need assistance with the process.
Be sure to set your preferred StarID notification email.
Update your personal email address in eServices under Account Management > Demographic Info. Your personal email address can be used as a way to reset your StarID password.
Facts about your StarID
Your StarID password will expire and need to be reset every 180 days (6 months).
A reminder email will be send out 21 days, 14 days and 7 days in advance to your preferred notification email.
Your StarID password is the same password for your college email but a password reset can take up to 4 hours to work with your email.
Your StarID password is also your college password and is used for D2L, Navigate, the computer logs in on campus, eServices, and more.
StarID Help
Navigate
Schedule appointments with your advisor.
Schedule appointments with a tutor.
View your class schedule.
Stay updated on approaching deadlines, forms you need to submit, or events you may want to attend.
How to schedule an appointment in Navigate and request a tutoring session
Students can schedule 1x1 appointments through Navigate for Advisor Appointments, Tutoring on Academic Subjects, Career Services, Counseling, Digital Literacy, such as Computer Basics, D2L Brightspace and Office 365.
Log into Navigate
Click on Appointments in the left side navigation
Click Schedule an Appointment, it is blue button on the top right of the page
From the dropdown, choose What type of appointment would you like to schedule and Find an Available Time.
Visit our webpage for more information about Navigate
College Email | Microsoft 365 Log In
Go to outlook.office.com
Username: StarID@go.minnstate.edu (this is not your email address)
Password: StarID password
Authenticate log in using MFA
Email Address: firstname.lastname@go.minneapolis.edu or firstname.lastname.2@go.minneapolis.edu(you cannot use this to sign-in to your account)
View your email address at - myaccount.microsoft.com
If you are unable to log in, try resetting your StarID password on the StarID Self Service site.
If you are unable to log in, try resetting your StarID password on the StarID Self Service site. It can take up to 4 hours for a password change to work with your email.
You cannot reset your email password on the Microsoft page. You must use StarID Self Service.
Microsoft 365 Suite
Word, Excel, PowerPoint, OneDrive, Teams, OneNote
Office 365 has a cloud platform where you can access Office apps online in a browser anywhere you have internet connection.
Students may also install the Office Suite on up to 5 personal devices.
Get Microsoft 365 for free on a personal device
Go to office.com
Sign in using your StarID@go.minnstate.edu and your StarID password.
Click Install Office located in the top right corner.
If using a mobile device install the Office Apps from the app store.
Students will have access to Office and email address for three years after no longer being a currently enrolled student.
Additional Info about Microsoft 365
D2L Brightspace
Login at minneapolis.learn.minnstate.edu
Username: StarID
Password: StarID password
D2L Help and Tutoring
D2L Knowledge Base for Students
More D2L Help
Students can schedule 1x1 appointments through Navigate for Advisor Appointments, Tutoring on Academic Subjects, Career Services, Counseling, Digital Literacy, such as Computer Basics, D2L Brightspace and Office 365.
Log into Navigate
Click on Appointments in the left side navigation
Click Schedule an Appointment, it is blue button on the top right of the page
From the dropdown, choose What type of appointment would you like to schedule and Find an Available Time.
Reporting Issues with D2L
Students experiencing issues with D2L should report the issue to their instructor first and contact Technology Support per their instructors recommendation.
Document and File Storage - OneDrive
OneDrive is personal cloud storage with 1TB of space and be accessed anywhere with internet and a browser. OneDrive automatically saves your documents as you work on them in the Cloud.
You can also sync your files to a school computer or your own computer. Sign into OneDrive to store documents created on campus machines to your OneDrive account.
Sign into OneDrive
Username: StarID@go.minnstate.edu
Password: StarID password
How to Guides
If using a mobile device, install from the app store and sign in to activate Office.
Never store files, folders, or documents on the campus desktop machines or anywhere else on campus computer local hard drives. Information Technology Services does not support lost documents stored on the desktop or computer hard drive.
WiFi on campus for personal devices
Connect to the network called eduroam
Sign into eduroam
Username: StarID@go.minnstate.edu
Password: StarID password
How to guide on signing into the campus WiFi
Guest WiFi
Have a friend on campus who doesn’t have a StarID?
Use the MPLS Guest network - Instructions on connecting to the guest WiFi
Zoom - Virtual meetings, audio and video conferencing
Zoom is a cloud based video conferencing platform. Some of the features of Zoom are audio calling, video calling, screen sharing, host meetings, join meetings, record sessions and create breakout rooms.
Log in at https://minnstate.zoom.us or download Zoom on a personal device.
Sign into Zoom
Username: StarID@go.minnstate.edu
Password: StarID password
Join a Test Zoom Meeting - no one is in the meeting, but you can test audio, video and other controls.
Microsoft Teams - Virtual meetings, instant messaging, audio and video conferencing
Sign into Teams
Username: StarID@go.minnstate.edu
Password: StarID password
Campus Computers
Login using your StarID and StarID password. - Only admitted or enrolled students can log into campus machines. Your StarID password must be current.
Printing
Release print jobs from any campus computer to a public printer accessible to students or use mobile print to print from any devices using your student email.
Black and white prints cost 10 cents per side and color prints cost 25 cents per side. Students receive a $100 credit at the start of Fall and Spring Semester and must add their own printing funds after the credit reaches $0.
Additional resources and online tutorials
Lynda.com - https://www.lynda.com/portal/patron?org=hclib.org - use your Hennepin County library card number to access Lynda.com for free. Don't have a library card? Sign up here.
Goodwill Community Foundation - https://edu.gcfglobal.org/en/topics/
Microsoft Office Suite - https://support.office.com/en-us/office-training-center
Linkedin Learning - https://www.linkedin.com/learning/me
College Policies
Acceptable Use Policies | USE OF MINNEAPOLIS COLLEGE COMPUTERS AND TECHNOLOGY RESOURCES As a member of the Minnesota State Colleges and Universities (Minnesota State) system, Minneapolis College operates according to Minnesota State policies concerning use of its information technology systems and resources. MINNESOTA STATE ACCEPTABLE USE AND SECURITY POLICIES Policy 5.22 - Acceptable Use of Computers and Information Technology Resources
Policy 5.23 - Security & Privacy of Information Resources
MINNEAPOLIS COLLEGE - RELATED POLICIES
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College Policies |